Health and Safety
Health and Safety Policy
Last Modified: 30/09/2026
Brick & Build Grantham is committed to providing a safe environment for customers, children, staff, and visitors, in line with the Health and Safety at Work etc. Act 1974 and associated regulations.
We may update this policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.
Accessibility and Inclusion
Accessibility and Inclusion Policy
Last Modified: 30/09/2026
Brick & Build Grantham is committed to providing a welcoming, inclusive environment for every customer, family, and member of staff, regardless of background or ability. This is especially important given the central role SEN (special educational needs) workshops play in our business.
We may update this policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.
Complaints Policy
Complaints Policy
Last Modified: 30/09/2026
Brick & Build Grantham aims to provide a great experience for every customer. If something has gone wrong, we want to hear about it and put things right wherever we can. This policy explains how we handle complaints.
We may update this policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website. Nothing in this policy affects your statutory rights under UK consumer law.
Lost Property
Lost Property Policy
Last Modified: 30/09/2026
From time to time, customers and party guests may leave belongings behind at Brick & Build Grantham. This policy explains how we handle lost property.
We may update this policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.
Safeguarding and Child Protection
Safeguarding and Child Protection Policy
Last Modified: 02/10/2026
Brick & Build Grantham is committed to safeguarding and promoting the welfare of every child and young person who visits our store, or takes part in our birthday parties, workshops, and SEN (special educational needs) sessions. This policy sets out how we meet that commitment, and applies to all staff, volunteers, and anyone working on our behalf.
We may update this policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.